Frequently Asked Questions

1. Who can get an evaluation copy and how?
2. When will I receive the evaluation copy I requested through the form on your site?
3. Where are the supplementary materials for instructors?
4. Can students download these supplementary materials?
5. I am an instructor. Can I incorporate the illustrations from Digital Multimedia into printed handouts?
6. The embedded versions of the lecture slides don't seem to work. What might be wrong?
7. How can I edit the lecture slides?
8. I found a broken link or some other error on your site. What should I do?
9. I found an error in the book. What should I do?
10. I am still using the 2nd edition of Digital Multimedia. What will happen to the support site and supplementary materials for the 2nd edition?

Who can get an evaluation copy and how?

Evaluation copies are provided by the publishers to lecturers or instructors who are teaching or planning a course for which Digital Multimedia may be an appropriate text. If you are a college lecturer or instructor, the simplest way to request an evaluation copy is by filling in the evaluation copy request form provided on this site. We ask you for a small amount of information which is required by John Wiley's marketing department. Your request will be sent to an appropriate person at the publishers; they usually deal with requests promptly. In cases of doubt, they may contact you to verify your status as an instructor. Please note that the publishers will not provide free copies of the book to students.

When will I receive the evaluation copy I requested through the form on your site?

The times given below are estimates, but in most cases your evaluation copy should arrive within the specified time scale. If you have still not received your copy of the book after the time specified below, please contact us and we will chase it up for you.

UK	7–10 days	Far East	14–28 days
Western Europe	10–14 days	Australia	7–10 days
Eastern Europe	14–21 days	New Zealand	7–10 days
Middle East	21–28 days	USA	7–10 days
Africa	21–28 days	Canada	7–10 days
India	14–28 days	Central America	14–28 days
Other parts of Asia	14–28 days	South America	14–28 days

Where are the supplementary materials for instructors?

All teaching and learning material for instructors and students can be found by clicking on Resources in the top level navbar. A wide range of supplementary materials is available on the second and third levels of the navbar.

Can students download these supplementary materials?

Yes, certainly.

I am an instructor. Can I incorporate the illustrations from Digital Multimedia into printed handouts?

Lecturers and instructors may reproduce the illustrations from Digital Multimedia for teaching purposes in the context of their own courses, but we cannot provide separate image files for this purpose. You will have to extract the images from the lecture slides. Please note that all of Digital Multimedia and all the supporting material on this Web site is copyright material and may not be reproduced without permission or used for commercial publication or profit.

The embedded versions of the lecture slides don't seem to work. What might be wrong?

Make sure you have version 8 or higher of the Flash Player plug-in or ActiveX control installed.

How can I edit the lecture slides?

It depends which format you use them in. The PPT slides can be opened in PowerPoint or Impress (the presentation component of the OpenOffice suite), where you can delete or add slides, add your notes and even insert transitions, in the usual way. You will not be able to edit the text of our slides, though, because the content of each slide is actually an image file that has been pasted in. We are sorry, but we do not have the time or resources to re-key all the text on the slides to produce a fully editable PPT version. If you prefer to use the PDF slides (which we recommend), you will be able to do minor textual edits if you have a copy of the full Acrobat application. Alternatively, a utility such as PDFLab can be used to delete pages, or insert pages of your own which you have prepared in some other program and exported as PDF.

I found a broken link or some other error on your site. What should I do?

Please let us know using the feedback form.

I found an error in the book. What should I do?

We want to know about any errors that you find, so please use the feedback form to tell us about it.

I am still using the 2nd edition of Digital Multimedia. What will happen to the support site and supplementary materials for the 2nd edition?

The 2nd edition of Digital Multimedia is now out of date and will go out of print in mid-2009. Lecturers and instructors using it for their courses, and individuals using it for personal reference or study, are advised to move over to the 3rd edition as soon as possible. The support site for the 2nd edition will be deleted at the end of July 2009. Some material from the old support site will be archived in the 2nd Edition Archive on this site. The rest of the old material is superseded by the new supplementary materials available on this site and on the support site for Digital Media Tools 3rd ed.